Overview
Our refund and exchange policy lasts 7 days from the date of purchase. If 7 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
Eligibility for Refunds
Since we deal exclusively in digital products, we do not offer refunds for reasons such as “change of mind” or accidental purchase.
Refunds will only be granted in cases where:
- The file you purchased is corrupted, damaged, or inaccessible due to a technical error.
- The issue is reported to us within 7 days of purchase.
- We are unable to resolve the issue after troubleshooting or providing a working replacement file.
Non-Refundable Items
We do not offer refunds for:
- Successfully delivered and accessible digital products.
- Issues arising from incompatibility with your device or software (please check system requirements before purchase).
- Products purchased on sale or with a discount code (unless defective as per our eligibility criteria).
Proof of Purchase
To process your request, you must provide:
- Your order number and purchase date.
- A brief description of the issue.
- Screenshots or error messages, if applicable.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company (it may take some time before the refund is officially posted).
- Contact your bank, as processing times vary.
If you’ve done all of this and still haven’t received your refund, please contact us at asarashishrouth@gmail.com.
Refund Process
Once we receive your request and verify the issue, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within a 15 business days.
Exchanges
For digital products, exchanges mean we will provide a working replacement file for the same product if the original file is defective.
All the exchanged and replaced digital products will be delivered (provided ) with in 2 business days.
Need Help?
For questions related to refunds contact us at asarashishrouth@gmai.com